Returns & Exchanges

At TAION, we want you to be completely satisfied with your high-quality down wear. If your purchase isn't the perfect fit, you may return or exchange unworn items with original tags within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all TAION brand tags and labels remain attached to the garments.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it to the outside of your package before dropping it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing